Return and Refund Policy
Return Policy
If you receive a product that is damaged, defective, or not as ordered, contact us at indihomecraft@gmail.com within 24 hours of receiving your order. Upon receiving your request, we’ll arrange for a return pick-up to collect the item at the earliest.
Return Conditions:
• Return request should be generated within 24 hours of item delivery.
• We only accept returns on damaged or defective products. No returns will be accepted in case of size or quality issues.
• Please make sure to record a product unboxing video for us to rightly learn about the issue and process your return request at the earliest.
• We will not accept returns of items without the required label or seal.
• Items altered from their original condition or damaged after delivery will not be accepted.
• Products damaged during use are not eligible for refund or replacement.
Note:- If the return does not comply with our policy, no replacement or refund will be provided, and we reserve the right to withhold any funds already received.
Refund Policy
• Refund will be Processed in the Same Manner as the Original Payment within 8-10 Working Days.
• For credit card or net banking payments, the refund will be credited to the same account.
• For cheque payments, a cheque will be mailed to the billing address.
• For COD orders, the refund will be credited after confirmation from the customer. Please note, that we do not refund the shipping charges for COD orders.
Note: We are not responsible for delays in crediting the Cardholder’s account, as this is managed by the issuing bank.
If you receive a product that is damaged, defective, or not as ordered, contact us at indihomecraft@gmail.com within 24 hours of receiving your order. Upon receiving your request, we’ll arrange for a return pick-up to collect the item at the earliest.
Return Conditions:
• Return request should be generated within 24 hours of item delivery.
• We only accept returns on damaged or defective products. No returns will be accepted in case of size or quality issues.
• Please make sure to record a product unboxing video for us to rightly learn about the issue and process your return request at the earliest.
• We will not accept returns of items without the required label or seal.
• Items altered from their original condition or damaged after delivery will not be accepted.
• Products damaged during use are not eligible for refund or replacement.
Note:- If the return does not comply with our policy, no replacement or refund will be provided, and we reserve the right to withhold any funds already received.
Refund Policy
• Refund will be Processed in the Same Manner as the Original Payment within 8-10 Working Days.
• For credit card or net banking payments, the refund will be credited to the same account.
• For cheque payments, a cheque will be mailed to the billing address.
• For COD orders, the refund will be credited after confirmation from the customer. Please note, that we do not refund the shipping charges for COD orders.
Note: We are not responsible for delays in crediting the Cardholder’s account, as this is managed by the issuing bank.